1002 Establishing Rapport

Learn how to put yourself and your customer at ease during every conversation with this online course.

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Put Your Customer at Ease

A sales call is a conversation. You want
to be as engaging as possible. To draw your
customer into this conversation, you want to
make a connection with the customer right
at the very beginning of the call.


A great sales call starts with a great opening. Your customers are busy. They are working dozens of issues… all at the same time.  Why are they going to focus their attention on you?



This course will provide you with techniques for building rapport and a trusting relationship where real profitability begins. Through Establishing Rapport sales training, you will learn how to establish that connection with the customer – a rapport that makes the customer want to listen to you right at the start of the sales call – EVERY TIME!!



Establishing Rapport is just the first step of a multi-step process in a Planned Sales Call.



  • Establish Rapport

  • Create Interest

  • Question for Needs

  • Present Solutions

  • Close for Commitment

  • Handle Objections


Learn how to ensure success in this first building rapport step by allowing the customer to:

  • Focus on You

  • Relax

  • Trust You

  • Become Conversational


Course details:

  • Number of modules:   4
  • Course length: 2 hours
  • Certificate: Yes


Self Paced eLearning


Call us at 800-966-4321 or email us at Admin@Growthdevelopment.com with any questions or comments.  Our team is looking forward to working with you.  Below are some of the typical questions we get.

Q:  How long does each module take?

The time varies by person, but a good guideline is 20 minutes for each module.

Q:  What if I don't have time to complete the entire module?

Not a problem!  The system remembers where you are in the course when you leave. When you return to the module, you have the option of resuming from that place or starting at the beginning.

Q:  Will it remember where I left off?

Yes, the system remembers where you were in the course when you left.

Q:  Does it include audio?

Yes, you have the instructor's voice guiding you and explaining techniques as you move through the course, along with music at various intervals throughout the course.

Q:  Does it include video?

Yes, there are animations and video clips throughout the course.

Q:  Can I retake the quiz if needed?

Yes, you may retake quizzes as many times as you like.  The final exam can only be taken twice.

A downloadable course study guide.

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